Course curriculum

  • 1

    Welcome and course overview

    • Welcome to SpacetoCo!

    • What your Rollout Journey will Be

    • What you will get from this course

    • How to use and navigate this course
  • 2

    The building blocks of SpacetoCo

    • Overview of the building blocks module

    • Building Blocks

    • Marketplace and Dashboard

    • Casual guest booking journey

    • Regular Guest Booking Journey

    • Do you know the basic building blocks of SpacetoCo?
  • 3

    Structure your user accounts and spaces

    • Overview of this module

    • Venues, host accounts and users

    • How to create a host account

    • How user switching works

    • How to set up a user account and enable user switching to a host account

    • Basic spaces, parent & child and bookable slots

    • Examples of parent child and bookable slots

    • Get clear on your space set up before you start

    • Download the toolkit to structure your spaces

    • Knowledge Check!
  • 4

    Set up your Slack Account

    • How and Why Slack is used for Support

    • Creating Your Slack Account

    • Using the Different Slack Channels

    • Communicating Effectively in Slack

    • Task: Introduce Yourself in Slack
  • 5

    Structure your fees and charges for simplicity and maximising revenue

    • Overview of fees & charges module

    • Understanding the basic hourly price

    • Building more complex pricing - The Toolkit

    • Example rates, fees and charges on SpacetoCo

    • How to create your rate card

    • How to communicate your rates
  • 6

    Create space pages that convert customers and reduce questions

    • Overview of creating great space pages

    • How to use images and videos on your space page

    • How to describe your spaces

    • Let's write your space descriptions!

    • How to help google find your spaces

    • Let's write text that helps google find your space
  • 7

    Set up your spaces on SpacetoCo

    • Overview of setting up your spaces module

    • Creating your host account

    • Quick set up flow for adding your first space

    • Navigating your spaces dashboard

    • Basics

    • Description & Rules

    • Nitty Gritty

    • Media

    • Opening Times

    • Activities and Amenities

    • Items and Charges

    • Discount Codes

    • Questions

    • Parent & Child

    • Setting Up Your Organisation's profile

    • Billing
  • 8

    Managing Casual Bookings

    • How Casual Bookings Are Made

    • Approving Booking Requests

    • How to Edit a Booking

    • Managing Booking Change Requests from your Guests

    • Applying Bonds using SpaceProtect

    • How Cancellations Work
  • 9

    Change Management of Regular Hirers

    • Overview of How Regular Hire is Handled on SpacetoCo

    • Getting Organised to Onboard your Regular Hirers

    • Communicating the Change

    • What Your Regular Hirers Will Need to Do

    • Support for Your Regular Hirers
  • 10

    Managing Your Regular Hirers' Bookings

    • A Quick Recap

    • Entering in Regular Bookings

    • Making Bulk Changes to Regular Bookings

    • Setting Booking Permissions for Regular Hirers

    • Ending a Regular Hirer

    • Adding a New Regular Hirer
  • 11

    Communicating with your Hirers

    • SpacetoCo Messages

    • Host Announcements
  • 12

    Ongoing Bookings Management and Collaboration

    • Overview of the Bookings Table

    • Creating and Saving Filters

    • Booking Tags & Flags

    • Record Keeping using SpacetoCo Notes

    • Collaborating using Mentions & Booking Watchers

    • Funnelling Booking Requests to your SpacetoCo Profile
  • 13

    Internal Staff Bookings

    • What are the Options?

    • Task: Decide which option(s) work best for you.

    • Staff as Verified Guests

    • Casual Bookings with Discount Codes

    • Manual Bookings

    • Office 365 Integration
  • 14

    Syncing Availability

    • What needs to happen?

    • The Change Freeze

    • Transferring Existing Casual Bookings

    • Setting your Spaces as Private

    • Creating Calendar Subscriptions for your Spaces
  • 15

    Getting Ready to Go Live! 🎉

    • Overview

    • How to Know You're Ready

    • Taking your Spaces Live

    • Getting Paid

    • Managing your Staff and Access to your SpacetoCo account

    • Connecting your Host Account to Other Channels

    • Ongoing Support from the SpacetoCo Team

    • Join the #Co-mmunity